Award-Winning Travel Agency Serving Southeastern Wisconsin since 1961
Elm Grove Travel is a Milwaukee-area travel agency, proud of its diverse, experienced staff of travel agents. All agents work well with a variety of clients with whom they develop a long-time relationship. They work very hard to develop a rapport with each and every one of their clients and always make every effort to exceed what is expected of them. In addition to the agents listed below, we have several support staff members handling administrative functions, quality control, accounting, and all of the little things that assure our clients are given the very best attention. We are very proud of our entire staff of professionals. They are our greatest assets.
-Jenny Cagle, President
Elm Grove Travel
Jennifer Cagle
As of May 15, 2019, Jenny is officially the new owner of Elm Grove Travel. She's had 22 years of training working under the leadership of Sue Hollenstein, who happens to be her mother, and she is excited to carry on the legacy Sue has created. Jenny has recently traveled with some of our most premier suppliers including: Uniworld River Cruises, Adventures by Disney, Rocky Mountaineer, Azamara Cruises visiting South America and Celebrity Cruises, just to name a few. Her areas of expertise include family travel, empty nester getaways, European travel, and river cruises.
In addition, Jenny is active in her community, serving on the board of the directors of the Elm Grove Business Association, and the Bobbie Nick Voss Charitable Funds. Within the travel industry, Jenny has been appointed to Chariperson and CEO of the Board of Directors for MAST (Midwest Agents Selling Travel) /Se also serves on Travel Market Research Editorial Advisory Board as well as the Outrigger Resorts Travel Industry Advisory Board. Jenny continues Elm Grove Travel's legacy of being a community-minded company.
Jenny’s recent travels have taken her to Kenya, the Baltic Countries of Europe while sailing on Silverseas, Greece, and Alaska.
Next up she will be visiting Japan, Hawaii and Punta Cana.
Chris Hoff
Chris has been a part of the team since 1987. During this time, Chris has traveled all over the world. If you name it, she's been there! Chris' experience over the years has led her to focus on exotic travel and destination weddings, but she is comfortable planning any type of trip her clients need. From exploring the Great Barrier Reef, and sailing the islands of Tahiti to visiting almost every all-inclusive resort throughout Mexico and the Caribbean, Chris has acquired unmatched knowledge that is key in providing our customers with amazing vacations.
Chris is currently based on the gulf coast of Florida, and is available to clients via email, phone or virtual meetings using zoom.
Most recently, Chris has sailed with Regent Cruises visiting beautiful Alaska. Last spring, Chris experienced a once in a lifetime gorilla trek in Rwanda.
Amy Frank
Amy’s career with Elm Grove Travel in 1996. Her love of all things Disney led her to a career in travel, and over the years, she has explored a wide range of destinations, and experienced many cruise vacations. Amy’s vast travel experience helps her to assist clients plan all of their bucket list adventures. Many of Amy’s clients have worked with her over the last 30 years, their travels have evolved over the years, and Amy has been ready to assist.
Most recently Amy’s passport has been getting a workout as has visited, South Africa, Namibia while on a Silversea cruise, Thailand on an escorted land vacation, Mazatlan, and Punta Cana. In addition, she has recently sailed on Virgin Cruises, MSC Cruises and she has visited Disneyland.
Up next for Amy is a visit to Disney World, a first time visit to Aruba, and a Caribbean cruise on MSC.
Betty Durso
Betty joined the team in 2002 and brought with her 18 years of prior agency experience. She is a specialist with many cruise lines including Princess, Regent, Oceania, Avalon, and Uniworld and enjoys assisting her clients in planning luxury cruises. She is also very familiar with planning travel to Hawaii, Mexico, the Caribbean, Las Vegas and several areas throughout Europe. Betty has recently been working with many of our clients to plan some very unique experiences including visiting interesting theme parks in Europe as well as a group sailing through the Norwegian Fjords to see the Northern Lights.
Recently Betty enjoyed a week in Punta Cana, staying at the new beautiful Secrets The Tides resort.
Cindy Dodds
Cindy joined Elm Grove Travel in 2001 after already working in the travel industry for several years. Cindy is a Certified Sandals Specialist and has traveled to several all-inclusive resorts throughout Mexico and the Caribbean. Above all, Hawaii is her favorite place to travel to, and she is passionate about creating lifelong experiences for her clients here, whether it's for a honeymoon, family reunion or group getaway.
If you see van in your neighborhood with a tropical scene and Caribbean vibe, it is probably Cindy in her Sandals/Beaches van, be sure to beep and wave hello.
Most recently Cindy spent a week in Hawaii exploring Maui and the Big Island. Earlier this spring, Cindy escorted a group of 60+ people to the Riviera Maya, and last year, she experienced her first river cruise, sailing with Avalon Waterways.
Next up for Cindy is Cancun, where she will attend one of the travel industries premier events.
Shelley Kavalary
Shelley joined the team in 1997, and she enjoys planning leisure vacations for couples and families. Her extensive travels throughout Mexico, the Caribbean and Hawaii have allowed her to be well versed in planning all-inclusive vacations, cruises, honeymoons, and destination weddings. Recently, Shelley experienced a Virgin Cruise of the Mediterranean, a visit to Aruba, and return trip to Ixtapa. Shelley has a specialist certificate with both Uniworld River Cruises and Un-Cruise Adventure.
Up next for Shelley is a Rhine River cruise with Avalon Waterways.
Tracie Harter
Tracie comes to Elm Grove Travel with 10 years of prior corporate travel and meeting planning experience and is now our go-to corporate and incentive travel specialist. Over the last 5 years, Tracie has also become a skilled leisure advisor. Helping plan cruises, both ocean and river, sun and fun getaways, and European vacations are some of her new favorites. Over the last few years Tracie has visited Jamaica, Costa Rica, Punta Cana, Los Cabos and Cancun/Riviera Maya helping her provide her clients firsthand experience on some of the most popular destinations.
Most recently, Tracie has experienced a Danube River Cruise with Avalon Waterways, and a Mediterranean cruise on Princess Cruises.
Up next for Tracie is a Caribbean Cruise with Celebrity Cruises.
Cailyn Kison
Cailyn comes to our agency with a wealth of Disney knowledge. She's grown up going to Disney World and even hosted her wedding at one of the parks! After years of sharing advice and tips with friends heading to Disney, she realized she could turn that into a career. Since starting at Elm Grove Travel, Cailyn has earned her Disney College of Knowledge graduate certificate and has attended in 3-day intensive training at Walt Disney World on all things Disney. Cailyn loves helping new families experience the magic of a Disney Vacation. Before working at Elm Grove Travel, Cailyn was a small business owner in Menomonee Falls.
Cailyn has been finetuning her Disney knowledge with multiple trips to the various products offered by the Walt Disney Travel Company. Her most recent trip occurred as Disney transitioned to the new Lightening Lane pass system at Walt Disney World. She also have visited Aulani, a Disney Resort on the Hawaiian island of Oahu and she experienced a 7 day sailing on the Disney Wonder with her family. Cailyn has a strong commitment to providing the best knowledge and travel tips to her clients, so they have the most magical experiences.
Brian Sanchez
Brian joins the Elm Grove Travel team with over 15 years of prior experience in the travel industry. His combination of experience as a leisure travel specialist working with clients directly, as well as time spent on the supplier and group travel side of the business, make him well versed to help with any type of travel. His favorite part of the job is working and developing relationships with clients and helping them to realize their vacation dreams.
To best assist his clients, Brian loves traveling himself. He views every trip as an opportunity to understand and better plan a trip for his clients. Brian’s travels have taken him to many Mexico and Caribbean sun and fun destinations, Alaska, Hawaii, and Africa, including: Kenya, Tanzania, Zambia, Zimbabwe, Botswana and South Africa. Brian loves to plan trips to Hawaii, Alaska, Africa, and other exotic, off the beaten path destinations.
Corrine Pillsbury
She's nicknamed MacGyver around here. Corrine has been with Elm Grove Travel since 1981, and our agents aren't sure what they would ever do without her. Not only is she the friendly voice that answers the phone and the smile that greets our customers when they walk in the door, but she is also the behind the scenes mastermind for our agency. Corrine has all the answers, and if not, she knows just the person to direct you to.
While not a travel advisor, Corrine is excited about her upcoming trip to Disney World with 2 of her grandchildren....and then a little time to recover on the beautiful gulf beaches of Florida afterward.
Sue Wetjen
Sue joined Elm Grove Travel in 2015, and we're not quite sure how we managed before her arrival. She is a huge asset to our team and plays a key role in our day to day business. She is not only our bookkeeper, but her analytical skills and organization assist us in accomplishing numerous tasks around the office. Sue is always on hand to help clients with any accounting questions or reporting needs.
Most recently, Sue visited Arizona where she and her family enjoyed hiking and exploring the varied topography of the state, and last summer, she and her family enjoyed a week of adventures in Hawa
Sue Hollenstein
Sue is the newly retired president of Elm Grove Travel. In 1979, she became a partner in Elm Grove Travel, and became the sole owner in 1996. On May 15, 2019, Sue turned the keys over to her daughter Jenny Cagle. Sue's leadership and focus on customer service and cultivating a team of amazing travel consultants helped Elm Grove Travel to become one of southeastern Wisconsin's premier travel agencies. Over the years, Sue has planned honeymoons for some of her first client's grandchildren a true testament to the legacy she created. Sue and her husband spend the winter in their favorite place, on the white sand beaches of 30A in Florida.
While Sue is no longer actively making travel arrangements for her clients, she is available via email at .
Dennis Rajchel
On September 15, 2019, Dennis retired after a 40-year career at Elm Grove Travel. Dennis was one of our trusted European Specialists helping thousands of clients plan their dream vacation to Europe and putting together complicated international air itineraries. Dennis' extensive travels provided our clients and his colleagues with invaluable insights into many destinations. While Dennis is no longer working in the office, he remains one of our trusted resources and happily takes our calls when we need a little of his insight and inspiration. Dennis is hoping to continue traveling in retirement. In Dennis's absence, Betty Durso, Amy Frank, and Chris Hoff continue to provide expert care and guidance for our clients looking to plan their next European adventure. Tracie Harter can be consulted for assistance with finding the best rates and itineraries for European air itineraries.